Telecommunications

BUILDING INTEGRATED OMNICHANNEL CUSTOMER EXPERIENCE SOLUTIONS IN THE GLOBAL TELCO SECTOR

SUPPORTING & ACCELERATING GROWTH
USING INNovative and customer-centric solutions

Industry: Telecommunications

As the world and its technology evolves, the demand for outsourced, innovative and customer- centric solutions that support this rapidly evolving industry has never been greater.

Our Telco capabilities have established us as a leading and multi-award winning BPO Outsourcer.

We harness the right people and support customers with outstanding processes, empowered by smart technology that’s designed to provide world-class contact centre and telco services from South Africa to a global market.

CallForce support telecommunication companies to design and implement contact centre and BPO solutions that deliver the ultimate customer experience. This is achieved through a customised and flexible model that drives efficiencies, while retaining and strengthening relationships with customers.

This strategy drives new business growth and customer retention while upselling and cross-selling products and services to increase wallet share.

Our goal is to help you achieve maximum operational efficiency by combining the right skills with the right technology and processes to guarantee time efficiencies, increased accuracy and faster turnaround.

Our solutions have proven to provide up to 40% cost saving benefits for offshore locations while helping you understand the differentiators that will take your business to the next level in this highly competitive market.

The impact of our solutions

DRIVES Business Growth

RETAINS Customer

INCREASES Wallet Share

PROVIDES Cost Saving

OUR INNOVATIVE BPO solutions deliver

HIGH CSAT/NPS SCORES

That improve customer retention.

PROFESSIONAL OMNICHANNEL SOLUTIONS

To streamline customer interaction.

GROWTH & DIVERSIFICATION IN REVENUE STREAMS

Through 20+ years of experience, to help you meet customer demands.

flexible, bundled packages

To increase revenue generation and promote customer retention.

INNOVATIVE BPO SOLUTIONS

Using smart tech that guarantees the effective management of customer requests .

an exceptional customer journey

With the perfect combination of human engagement & technology.

Our TELCO BPO SERVICES

PRE-PAID SUPPORT

To optimise operations and enhance customer experience including frontline customer service desks and back line support services.

POST-PAID SUPPORT

Enhancing the customer experience by supporting
customers with all support queries from onboarding to billing.

FIBRE TO THE HOME

Ensuring optimal customer support for Frontline Customer service, backline fibre support services, back office and billing and sales support.

INBOUND & OUTBOUND SALES

To grow your sales and revenue with a skilled and dynamic English-speaking workforce.

SOCIAL MEDIA RESPONSE HANDLING

Our integrated omnichannel solutions provide
insights prioritising work flow, customer sentiment analysis and more.

TECHnical support

Frontline technical support to consumer, Backline configuration support, OBF (Out of Box Failure) & warranty client support desk.

COLLECTIONS

Optimising the collections process to ensure a positive brand experience while reducing the cost of collections.

BACK OFFICE SUPPORT

Supporting billing processes, credit vetting and other back-office admin in the customer journey.

OUR GLOBAL PRESENCE

We service and support businesses all over the globe by understanding the geographic requirements and local challenges to successfully co-create, implement and manage BPO solutions specific to your business needs.

asia

Are you looking for a large, tech-savvy English-speaking talent pool?

AUSTRALIA

Are you looking for a culturally aligned location for your contact centre at competitive rates?

south africa

Are you looking to optimise your customer engagement using innovative omnichannel solutions?

UNITED KINGDOM

Are you looking for an outsourcing partner that can provide a culturally aligned, agile solution?

USA

Are you looking for a cost effective, professional solution to deliver an enhanced customer experience?

ARE YOU READY TO PARTNER WITH US?

If you’re looking for a customised, outsourced BPO solution that gives you the competitive edge, we would welcome the opportunity to set up time to define your requirement, support the development and execution of your business strategy and discuss how we can bring the future of outsourced BPO solutions that drive growth, profitability and efficiency.